Building 99.995% Uptime Infrastructure for a Fast-Growing Cryptocurrency Exchange
Implementing high availability architecture with IaC and comprehensive disaster recovery, reducing downtime by 99.7%
Overview
An emerging cryptocurrency exchange based in Bangalore serving over 280,000 active traders across India and Southeast Asia. With daily trading volumes exceeding ₹75 crores and supporting 45+ cryptocurrencies, the platform experienced rapid growth following regulatory clarity in key markets.
Despite their innovative trading features and competitive fee structure, the exchange suffered from reliability issues causing approximately 18 hours of unplanned downtime monthly. These outages resulted in significant financial losses, damaged market reputation, and increasing regulatory scrutiny.
Business Challenges
Reliability Issues
Frequent unplanned outages causing approximately 18 hours of downtime monthly
Order processing delays during high-volume trading periods
Wallet synchronization failures causing transaction processing delays
System unable to handle 3x volume spikes during major market movements
Infrastructure Limitations
Manual infrastructure management leading to misconfigurations
Ad-hoc environment creation resulting in configuration drift
Limited documentation of infrastructure components and dependencies
No systematic approach to infrastructure scaling during peak periods
Regulatory Compliance
Insufficient disaster recovery capabilities jeopardizing regulatory approval
Limited audit trails for infrastructure changes, impacting traceability and compliance
Inconsistent backup processes with manual verification
Lack of geographic redundancy increasing regulatory concerns
Our Solution
We implemented a comprehensive infrastructure transformation focusing on reliability, automation, and regulatory compliance.
Assessment & Strategy
We conducted a thorough analysis of existing infrastructure, identifying critical vulnerabilities and creating a resilience roadmap.
Reliability Analysis
Performed comprehensive root cause analysis of historical outages
Identified single points of failure across the technology stack
Created availability heat map highlighting critical components
Developed reliability metrics framework aligned with business impact
Infrastructure Evaluation
Conducted complete infrastructure audit across all environments
Documented current state architecture with dependency mapping
Evaluated manual processes for automation potential
Benchmarked current practices against financial service standards
Compliance Gap Analysis
Assessed current infrastructure against regulatory requirements
Identified documentation and process gaps affecting compliance
Evaluated existing disaster recovery capabilities
Created compliance roadmap with prioritized remediation actions
Business Impact & Results
System Reliability
•Reduced monthly downtime from 18 hours to 3 minutes (99.995% uptime)
•Handled 5× trading volume during peak market swings
•Maintained steady order processing times regardless of system load
•Fixed wallet sync errors by improving the system architecture
Operational Efficiency
•Reduced infrastructure change implementation time from days to minutes
•Decreased configuration errors by 96% through infrastructure as code
•Automated 92% of previously manual operational procedures
•Reduced mean time to recovery from 45 minutes to under 5 minutes
Regulatory Compliance
•Achieved full compliance with regulatory disaster recovery requirements
•Successfully passed third-party security and reliability audit
•Implemented comprehensive change management with complete audit trails
•Established geographic redundancy meeting regulatory expectations
Business Impact
•Secured regulatory approval in two more countries
•Boosted daily trading volume by ₹25 crores through improved reliability
•Increased customer retention by 18% with reliability enhancements
•Launched institutional trading services with strict SLA requirements
"VegaStack turned our infrastructure from a liability into a competitive advantage, eliminating outages and ensuring regulatory compliance for new market opportunities. Their work supported our business strategy beyond just uptime."
Key Takeaways
Reliability by Design
Implementing reliability principles throughout the architecture eliminated entire categories of failures.
Infrastructure as Code Value
Moving to infrastructure as code not only improved reliability but also enhanced security, compliance, and audit capabilities.
Automated Testing Impact
Implementing automated testing for infrastructure changes prevented numerous potential outages before they affected users.
Compliance Advantage
Meeting regulatory requirements through infrastructure improvements opened new market opportunities.
Conclusion
This engagement transformed the client's infrastructure from a significant business risk into a foundation for growth. By implementing a comprehensive approach to reliability, automation, and compliance, we helped them achieve the stability expected of established financial institutions while maintaining the agility of a fintech innovator.
Looking ahead, the robust infrastructure now serves as a platform for their continued expansion across Asia. With trading volumes projected to double in the next year, the high availability architecture and automated scaling capabilities provide confidence that the exchange can grow without compromising reliability. Most importantly, the established processes and knowledge transfer ensure the client can maintain and evolve their infrastructure as cryptocurrency markets and regulations continue to evolve.
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