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Agentic workflows for software and IT teams, from alert to fix.

Agents read the alert, pull the logs, find the likely cause and open the fix, then wait for your on-call engineer to approve it. They work inside the tools your team already uses.

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01 / Workflows

What the agents run.

Example workflows, described step by step. Each starts from a real trigger, works through your systems and waits for a person wherever a decision matters.

  • 01

    Incident triage

    Trigger
    A monitoring alert fires.
    What the agent does
    1. Pull recent logs, deploys and traces
    2. Rank likely causes with the evidence
    3. Open a revert or fix pull request
    4. Ask the on-call engineer to approve
    Outcome
    On-call starts from a diagnosis and a ready fix, not a blank terminal.
    • monitoring.alert
    • logs.search
    • github.pr
    • slack.post

  • 02

    Ticket routing and first replies

    Trigger
    A support ticket arrives.
    What the agent does
    1. Classify product area and severity
    2. Search the docs and past tickets
    3. Draft a first reply with sources
    4. Route it to the right queue
    Outcome
    Tickets reach the team that can close them, with a reply drafted for review.
    • zendesk.ticket
    • kb.search
    • jira.issue

  • 03

    Release notes and change summaries

    Trigger
    A release is tagged.
    What the agent does
    1. Collect merged pull requests and linked issues
    2. Group changes by customer impact
    3. Draft notes for customers and for support
    4. Post for the release owner to approve
    Outcome
    Notes ship with the release, written from what actually merged.
    • github.compare
    • jira.search
    • docs.publish

  • 04

    Access requests

    Trigger
    Someone asks for access in Slack.
    What the agent does
    1. Check the request against role policy
    2. Collect the manager's approval
    3. Grant scoped access with an expiry
    4. Record the change for audit
    Outcome
    Routine access closes without ticket ping-pong, and every grant has an approver on record.
    • slack.message
    • iam.policy
    • iam.grant
    • audit.log

02 / Live workflow

See one run, step by step.

Every tool call and decision appears as it happens. When the agent needs sign-off, you're the approver. Switch industries to compare.

Mitigated · 9m 40s

Incident triage

Example run · INC-4821

  1. Latency alertmonitoring
  2. Gather contextlogs.search
  3. Find likely causetriage-agent
  4. Open revert PRgithub.pr
  5. On-call sign-offapprovals
  6. Deploy and notifyslack.post
  1. p95 latency above 2s on checkout-api
  2. Searched logs, traces and deployslast 30 min · 2.4s
  3. triage-agent

    Deploy #812 doubled database connections per request. Reverting its pool config should restore latency.

  4. Opened PR #18431 file · config revert

  5. triage-agent, agentwants to merge and deploy a revert to production

    • PR #1843 · Revert pool sizecheckout-api
    “Production deploys need on-call approval.”

    Nothing happens until Arjun approves.

    Requested

    Approved

  6. Latency back under 300ms, status posted in #incidents

03 / Your team

What changes for your team.

The people stay in charge of the decisions. The agents take the reading, matching and drafting.

  1. On-call starts with a diagnosis

    The agent has already read the logs and recent deploys, so the engineer who gets paged starts from evidence.

  2. Fewer tickets bounce between queues

    Classification and routing happen on arrival, so tickets land with the team that owns the fix.

  3. Engineers approve, agents do the legwork

    Merges, deploys and access grants still need a person. The agent prepares them and waits.

04 / Systems

Inside the tools you already run.

Agents act through your existing systems with their own scoped credentials. Nothing to migrate.

  • GitHub
  • GitLab
  • Jira
  • Slack
  • Datadog
  • PagerDuty
  • Sentry
  • Zendesk

Plus anything with an API, a database or a shared drive. Logos belong to their owners.

Questions, answered.

Something else? Ask us directly.

Other industries

All industries

Bring one workflow. We'll show you the agent.

A 30-minute call. Bring the process that eats your team's week, and we'll walk through how an agent would run it.

Book a demoor email founders@vegastack.com