Cited-answer agents search your specifications, SOPs, manuals, contracts and policies and answer questions inside the workflow where they come up: a spec lookup during estimation, a policy check on an invoice exception, a troubleshooting step on the shop floor. Every statement links to the page and clause it came from. When the documents don't answer it, the agent says so.
Who owns the mistake? The person who acts on the answer. Every statement cites its page, and the agent says plainly when the documents don't answer it.
Built for Operations head · Engineering manager · Plant manager · Knowledge manager
The work
Today
With the agent
People decide
What comes out
The number
Systems it works in
| Metric | How it's measured |
|---|---|
| Time to answer | From question asked to a cited answer. |
| Unanswered rate | Questions the documents couldn't answer, which shows where they need work. |
| Escalations | Questions that still needed a senior person. |
Market context
of the working week goes on searching for information, and 72% say the only way to get it is to ask someone or hold a meeting.
Atlassian State of Teams 2025(opens in a new tab)of large enterprises already use AI for knowledge management and search, and 76% plan to invest more.
Madrona, Harnessing Enterprise Value, August 2026(opens in a new tab)Fair questions
Questions
A one-hour call with a founder and an engineer. Bring a BOQ, a stack of POs, last month's invoices or a backlog, and leave knowing what would work, what wouldn't, and what it would take.
170+ projects · 65 companies · founders on every engagement